September 26, 2016
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My MTA Alerts® Now Offers Subscribers Ability to Match Service Alerts to Times They TravelLIRR also Upgrades Elevator Outage Alerts
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The Metropolitan Transportation Authority (MTA) has upgraded and rebranded its Email & Text Alert subscription service, now called My MTA Alerts®, to allow customers to request service information at specific times of the day within 30-minute intervals. Email and text alerts were brought to the entire MTA family of agencies in 2008 and have become a popular and useful tool for customers looking for up-to-the minute service changes and the status of elevators or escalators. Subscribers can choose to receive alerts about any MTA New York City Transit subway, bus, Long Island Rail Road (LIRR) or Metro-North Railroad commuter train, or toll crossing. “We have improved an already incredibly useful travel-planning tool with the primary goal of providing our customers additional flexibility regarding the date and specific time interval they receive notifications,” MTA Chairman and CEO Thomas F. Prendergast said. “Now, you don’t have to receive alerts about service issues that will not affect you. You can pick the times based solely on when you travel.” While the previous alert service allowed customers to sign up for service alerts in four-hour windows, customers can now specify when they receive information in as little as 30-minute intervals based on when they travel. For example, if a customer commutes to and from work between 7 a.m. and 8 a.m. and 5 p.m. and 6 p.m., Monday through Friday, My MTA Alerts® can easily set their account to receive alerts only during those times. It is recommended that subscribers extend the alerts time frame to shortly before and shortly after their normal travel times. This ensures the receipt of all necessary notifications. Other enhancements to My MTA Alerts® include:
In addition to the enhancements to My MTA Alerts®, the LIRR has upgraded its elevator outage alerts to give customers the option to opt in or opt out by branch. Previously, alerts about elevator outages on a given branch had automatically been sent to all who subscribed to that branch’s train service alerts. Existing subscribers who do not want elevator alerts can log in to deselect the new “Elevator” option to discontinue receiving the alerts. Newly enrolled subscribers will need to select that option in order to receive the alerts. Click here to learn more about and signing up for My MTA Alerts® |
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