May 04, 2023

Statement from MTA Acting Chief Customer Officer Shanifah Rieara on Resuming Use of Twitter for Service Alerts

“The MTA informed Twitter senior management that it would not pay to provide the public with critical service information. Twitter got the message and reversed its plan to charge the MTA more than half a million dollars per year for these alerts, so now no transit agency will need to pay. The MTA also received written assurances from Twitter that reliability on the platform will be guaranteed through technological means, so riders can count on receiving messages posted on Twitter. As a result, the MTA will resume providing service alerts on its Twitter accounts effective at 4:00 PM EDT today. As we have said before, there are redundant tools that customers are able to use to communicate with the MTA and receive service alerts in real time including the MYmta and TrainTime apps, the MTA’s homepage at, email alerts and text messages, in addition to thousands of screens in stations, on trains and in buses – all of which riders have been taking advantage of since Twitter involuntarily interrupted the MTA’s access to its platform on April 27. We will continue to closely monitor to ensure Twitter meets the reliability standard riders deserve.”
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