“The MTA’s goal is to have the safest transportation system in the nation, and when an incident like this occurs we take it very seriously. We are conducting a full investigation and will implement lessons learned in order to prevent it from happening again. We are certain this was a terrifying incident for those customers on the bus. Our hearts go out to them with hope that they can recover quickly.”

Link for photos: https://flic.kr/s/aHsmTGdi9f

Credit: Marc A. Hermann / MTA