“Led by Rich Davey, our New York City Transit team has been delivering the best subway service in a decade, and key metrics -- especially customer satisfaction -- have been moving in the right direction. And today, we again saw how that team responds to crises brought on by events outside their control when they stepped up to restore subway service a few hours after the catastrophic water main break, pumping out almost two million gallons of water and removing tons of debris from the system in time to put on full afternoon and evening service.”