September 30, 2020
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OMNY Surpasses 21 Million Taps |
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MTA's World Class Contactless Fare Payment System Now Available in 77% of Subway Stations Work to Install OMNY Readers in All Stations and On All Buses, Remains on Pace to Be Completed by End of Year MTA Also Launches New Customer Education Video Showing Customers How to Use OMNY View Photos and Video of Press Conference
The Metropolitan Transportation Authority (MTA) today announced that its OMNY new fare payment system has now recorded more than 21 million taps and that more 77% of subway stations are now equipped with the OMNY readers that enable customers to pay their fare by a simple tap of their contactless credit card or mobile device. The Authority also launched a new customer education video featuring step-by-step guidance on how to use the contactless payment system from OMNY Executive and New York City Transit legend Al Putre. OMNY, which will replace MetroCard in 2023, remains on pace to be in every subway station and on every MTA bus by the end of the year. OMNY is now available at 365 subway stations, or 77% of the 472 total stations systemwide. All stations where fare payment is required in Manhattan, the Bronx, and Staten Island have been equipped with OMNY's state-of-the-art readers, which allow customers to simply tap a contactless credit card or mobile device when paying their fare. Efforts to complete the installation of readers throughout Queens and Brooklyn remain ongoing and will continue until the end of the year when the rollout is set to be completed. OMNY readers have also been installed on all Manhattan and Staten Island buses and installation on all Bronx buses is expected to be finished in the coming weeks. The remaining buses in Brooklyn and Queens will be installed before year's end. "The work to bring OMNY everywhere continues in earnest and we are extremely close to reaching that goal,” said Al Putre, OMNY Executive. "As full completion becomes imminent, it was imperative that we upped our efforts to educate our customers about precisely how to use this tap based system and that's why we're launching this new campaign. Spoiler: it's really easy and you have until 2023 to figure it out, but for anyone having trouble just watch this video." “The continued success of our OMNY rollout shows that when the MTA dedicates itself to a critical modernization project, we can do great things,” said Sarah Feinberg, Interim New York City Transit President. “Even at the height of a global pandemic, Al and his team worked relentlessly to get this done and I am eager for our millions of customers to experience the sleek simplicity of this first-rate payment system as they continue to return to the system.” “I am eager for our bus customers to be able to experience OMNY," said Craig Cipriano, Acting Senior Vice President of Buses for MTA New York City Transit and President of the MTA Bus Company. “No more MetroCard glitch issues upon boarding. Just tap and go. Our Bronx bus customers are in for a real treat in the coming weeks when they'll get to experience the ease of OMNY.” “Contactless payment is especially helpful during these challenging times and I'm elated that all of our customers will get to use OMNY by the end of the year,” said Sarah Meyer, New York City Transit Chief Customer Officer. “New Yorkers have enthusiastically taken to using OMNY and the entire NYCT team is proud to be a part of this historic venture." OMNY use has grown steadily since the launch of its pilot phase in late May of 2019. Approximately 1.8 million unique bank cards or smart devices have been tapped at OMNY readers since then, with the market share of customers using OMNY increasing some 90% over the last six months alone. Today, OMNY accounts for roughly 8.5% of all fares paid at stations where the system is available. More than 115,000 OMNY taps are recorded each day. Just under 73% of OMNY users pay with their digital wallet, while approximately 27% pay using a contactless bank card. In total, some 21.3 million taps have been recorded. Customers can see the stations and buses where OMNY has been activated at the OMNY website, https://omny.info ADDITIONAL BACKGROUND INFORMATION ABOUT MTA FARE PAYMENTS ANDOMNY:
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