November 12, 2019
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NYC Subways Continue Improvement Streak as Weekday On-Time Performance in October Reached 81.5%, up nearly 16% from October 2018Eight Major Subway Lines Performed Above 80% in October compared to One in October 2018; Customer-Focused Metrics such as Wait Assessment and Additional Train Time Stats Also Improve
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MTA New York City Transit today announced updated statistics for NYC Subways showing continued subway performance improvements thanks to the sustained success of the Subway Action Plan and the Save Safe Seconds initiative, with weekday on-time performance reaching 81.5% for the fifth consecutive month that OTP has remained above 80%. “I am very proud to see that subway performance continues to improve thanks to the hard work of our team and our unrelenting drive to get the basics right,” said MTA NYC Transit President Andy Byford. “Improvements are the norm now, and I expect we will continue to get better results before we embark on the modernizations and upgrades in the next proposed MTA Capital Plan.” “It is extremely gratifying to see not just improvements in our operational metrics but also across customer-focused metrics because it shows that our customers are seeing and feeling the improvements too,” said Sally Librera, NYC Transit’s Senior Vice President of the Department of Subways. “We are working hard to keep our customers’ confidence that this is a system that will get them where they need to go -- now and far into the future.” October’s weekday OTP jumped 15.9% from a year ago, with eight major subway lines also reaching weekday OTP of 80% or higher in October. The improvements are a significant departure from the same period one year ago when only one subway line – the Canarsie L line – logged similar performance. Customer-focused metrics such as additional platform time, additional train time and customer journey time also improved compared to last year, demonstrating that the incremental gains from the Safe Save Seconds campaign continue building to tangible service improvements felt by customers across the system. NYC Subways also met its internal delay reduction target for the 14th month in a row, leading to the number of major delays decreasing by nearly 38% year over year. Systemwide, 44 major incidents resulted in train delays in October, an improvement of 15% compared to the same period in 2018. OCTOBER SUBWAY HIGHLIGHTS:
ABOUT THE SUBWAY ACTION PLAN The Subway Action Plan launched at the direction of Governor Andrew M. Cuomo in July 2017, and was funded by the Governor, Legislature and the City. With the goal of stabilizing and improving the 115-year old subway system, the plan’s extraordinary measures have been critical to recent performance improvements. Since the Subway Action Plan launched, MTA workers and contractors have:
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