DOS
December 17, 2021
|
|
CONSUMER ALERT: NYS DIVISION OF CONSUMER PROTECTION PROVIDES CONSUMERS WITH TIPS FOR BUYING GIFT CARDS AND GIFT CERTIFICATES THIS HOLIDAY SEASON |
|
Gift Cards are More Popular Than Ever Follow Basic Gift Card and Gift Certificate Purchasing Tips this Holiday The New York State Division of Consumer Protection (DCP) today released tips to inform and empower New York consumers purchasing gift cards and gift certificates this holiday season. Gift cards are increasingly popular, so it is important for consumers to understand the pitfalls surrounding gift cards in order to avoid scams. “The convenience of gift cards makes them a very popular present to give and receive during the holiday season,” said Acting Secretary of State Robert J. Rodriguez. “If gift cards are on your holiday shopping list, the Division of Consumer Protection encourages you to know your rights when it comes to buying and using them to purchase goods.” In New York, consumers who buy and use gifts cards have protections. Current law states that no gift card may expire earlier than five years from the date of purchase and requires businesses to prominently post the ‘Terms and Conditions’ that apply to their gift cards, including the procedure to replace a missing card. Below are tips consumers should keep in mind when buying and using gift cards this holiday season:
Consumers having difficulty with an existing gift card are encouraged to file a complaint with the New York State Division of Consumer Protection. The Division of Consumer Protection provides voluntary mediation, between the consumer and business, when the consumer has been unsuccessful at reaching a resolution on their own. The Consumer Assistance Helpline 1-800-697-1220 is available Monday to Friday from 8:30am to 4:30pm, excluding State Holidays, and consumer complaints can be filed at any time at www.dos.ny.gov/consumer-protection. The Division can also be reached via Twitter at @NYSConsumer or Facebook at www.facebook.com/nysconsumer.
### |
|
###
|